{"id":618,"date":"2021-08-26T09:00:47","date_gmt":"2021-08-26T09:00:47","guid":{"rendered":"https:\/\/el3.thembaydev.com\/greenmart_fresh\/?page_id=618"},"modified":"2024-10-04T10:54:08","modified_gmt":"2024-10-04T10:54:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/sonafootwear.com\/index.php\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"618\" class=\"elementor elementor-618\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99b3138 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"99b3138\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c6f2176 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no\" data-id=\"6c6f2176\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72b5da9\" data-id=\"72b5da9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6742b490 elementor-widget elementor-widget-accordion\" data-id=\"6742b490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1731\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1731\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is Sona Footwear\u2019s return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1731\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1731\">No Returns or Exchanges: Kindly note that there are no returns or exchanges allowed. If there is a defect in the product, please provide a video of the issue within 24 hours. Action will be taken after the team completes the analysis.\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1732\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1732\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1732\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1732\">After your order is shipped, you will receive a tracking number via email. Use this number on our Shipping page to track your delivery.\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1733\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1733\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1733\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1733\">We accept major credit cards, debit cards, and online payment methods such as PayPal and Apple Pay.\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1734\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1734\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I know my correct shoe size?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1734\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1734\">Refer to our Size Guide available on each product page for detailed measurements and fitting tips. You can also contact our customer support for assistance.\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1735\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1735\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I modify or cancel my order after placing it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1735\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1735\">Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately for any changes.\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1736\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1736\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you offer international shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1736\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1736\">Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on location. Check our Shipping Information page for details.\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1737\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1737\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I use a discount code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1737\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1737\">Enter your discount code at checkout in the designated field to apply the discount to your order total.\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1738\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1738\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I do if I receive a defective or incorrect item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1738\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1738\">Our products are packed after thoroughly going through quality control checks. We do not send any defective product from our end. If it happens please record the video and share with us while unboxing the package. Rest assured the quality is always taken care of.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1739\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1739\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I contact customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1739\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1739\">You can reach our customer support team via email at support@sonasfootwear.com, by phone at + 91 7042961450\n, or through our Contact Us page. We\u2019re here to help!<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is Sona Footwear\\u2019s return policy?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No Returns or Exchanges: Kindly note that there are no returns or exchanges allowed. If there is a defect in the product, please provide a video of the issue within 24 hours. Action will be taken after the team completes the analysis.\\n\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I track my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After your order is shipped, you will receive a tracking number via email. Use this number on our Shipping page to track your delivery.\\n\"}},{\"@type\":\"Question\",\"name\":\"What payment methods do you accept?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We accept major credit cards, debit cards, and online payment methods such as PayPal and Apple Pay.\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I know my correct shoe size?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Refer to our Size Guide available on each product page for detailed measurements and fitting tips. You can also contact our customer support for assistance.\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I modify or cancel my order after placing it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately for any changes.\\n\"}},{\"@type\":\"Question\",\"name\":\"Do you offer international shipping?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on location. Check our Shipping Information page for details.\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I use a discount code?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Enter your discount code at checkout in the designated field to apply the discount to your order total.\\n\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I receive a defective or incorrect item?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our products are packed after thoroughly going through quality control checks. We do not send any defective product from our end. If it happens please record the video and share with us while unboxing the package. 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We\\u2019re here to help!\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0d5db elementor-widget elementor-widget-text-editor\" data-id=\"1c0d5db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Still have more question? <a href=\"#\"><span style=\"color: #00ab55;\">Leave here<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sona Footwear FAQ&#8217;s What is Sona Footwear\u2019s return policy? No Returns or Exchanges: Kindly note that there are no returns or exchanges allowed. If there is a defect in the product, please provide a video of the issue within 24 hours. Action will be taken after the team completes the analysis. How can I track my order? After your order is shipped, you will receive a tracking number via email. Use this number on our Shipping page to track your delivery. What payment methods do you accept? We accept major credit cards, debit cards, and online payment methods such as PayPal and Apple Pay. How do I know my correct shoe size? Refer to our Size Guide available on each product page for detailed measurements and fitting tips. You can also contact our customer support for assistance. Can I modify or cancel my order after placing it? Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately for any changes. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on location. Check our Shipping Information page for details. How do I use a discount code? Enter your discount code at checkout in the designated field to apply the discount to your order total. What should I do if I receive a defective or incorrect item? Our products are packed after thoroughly going through quality control checks. We do not send any defective product from our end. If it happens please record the video and share with us while unboxing the package. Rest assured the quality is always taken care of. How can I contact customer support? You can reach our customer support team via email at support@sonasfootwear.com, by phone at + 91 7042961450 , or through our Contact Us page. We\u2019re here to help! Still have more question? Leave here<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-618","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/pages\/618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/comments?post=618"}],"version-history":[{"count":24,"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/pages\/618\/revisions"}],"predecessor-version":[{"id":5278,"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/pages\/618\/revisions\/5278"}],"wp:attachment":[{"href":"https:\/\/sonafootwear.com\/index.php\/wp-json\/wp\/v2\/media?parent=618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}